Frequently Asked Questions
1. What areas do you serve?
Coastal Vision Media proudly serves all of Orange County, as well as surrounding areas including Los Angeles, Riverside, and San Diego Counties. Travel fees may apply for locations outside of Orange County.
2. How fast will I receive my photos and videos?
We guarantee a next-day turnaround for all standard photography packages. Videos, Matterport tours, and floor plans are typically delivered within 48–72 hours, depending on the project’s scope.
3. What types of services do you offer?
We specialize in real estate photography, drone photo and video, cinematic property videos, Matterport 3D tours, Zillow 3D Home tours, and 2D/3D floor plans. We also offer twilight photography and custom media packages for builders, designers, and developers.
4. Do you shoot commercial or builder projects too?
Yes! We work with builders, designers, developers, and hospitality brands to create marketing-ready media that highlights design, craftsmanship, and lifestyle appeal.
5. How do I book a shoot?
You can book directly through our website or by contacting us via email or phone. We recommend scheduling at least 2–3 days in advance, but we do our best to accommodate next-day requests.
6. Do you offer drone photography and video?
Absolutely. We are FAA Part 107 certified and fully insured for all aerial operations. We ensure all drone flights are compliant with FAA and local regulations.
7. What if the weather is bad on the day of the shoot?
We understand that weather can be unpredictable. We’re happy to reschedule at no additional cost if weather conditions prevent capturing the property at its best.
8. Do you offer twilight photography?
Yes — and it’s one of our specialties. Twilight sessions capture properties in their most visually striking light, perfect for high-end listings.
9. How do I prepare my property for the shoot?
We’ll send a Property Prep Checklist before your appointment. In general, declutter, turn on all lights, open blinds, and ensure the property is photo-ready when we arrive.
10. How will I receive my photos and videos?
You’ll receive a downloadable gallery link where you can preview, download, and share your media in both MLS and high-resolution formats.
11. Are you insured?
Yes. Coastal Vision Media carries full liability and drone insurance to protect both our clients and our team during every shoot.
12. What payment methods do you accept?
We accept cash, credit and debit cards, and Zelle payments. You can also pay securely online through our Stripe portal. Unless other arrangements are made in advance, payment is typically due upon delivery of your media.